JAOS

Support

JAOS Browser Extension

What the extension does

The JAOS Browser Extension fills in job application forms using the profile and résumé saved in your JAOS account, including tailored résumés JAOS prepares for a job. It works best on application sites built with Greenhouse, Lever, Workday, iCIMS, SmartRecruiters, Ashby, BambooHR, Oracle Cloud, Workable, UKG (UltiPro) and ADP. Other sites may only be partly supported.

Signing in

  • Sign in on jaos.ai: sign in at jaos.ai and keep the page open for a few seconds. The extension signs in automatically.
  • Or sign in from the extension: click the JAOS icon in your browser toolbar to open the panel, then click “Continue with JAOS”.

Use the same JAOS account in both places. To switch accounts, open the account menu (the person icon at the top of the panel) and sign out.

Filling in an application

  1. Open the job’s application form.
  2. Click the JAOS icon to open the panel and choose the résumé to use.
  3. Click “Autofill (AI)”.
  4. Check every field before you continue. For forms with several pages, click “Continue to next page” in the panel on each page.
  5. Submit the application yourself when you’re happy with it.

Troubleshooting

The JAOS panel or icon doesn’t appear on a page

Refresh the page. This is needed on pages that were already open when the extension was installed or updated. Also check that the extension is turned on in your browser’s extensions page. Extensions can’t run on browser settings pages or extension stores.

The extension keeps asking me to sign in

Sign out from the panel, then sign in again on jaos.ai or with “Continue with JAOS”.

Some fields weren’t filled, or were filled wrongly

Refresh the page and try again. Check that the information is in your profile (“My Profile” tab in the panel, or on jaos.ai). Some questions are specific to one employer and may need to be answered by hand.

My résumé wasn’t attached

Make sure a résumé is uploaded to your JAOS account and selected in the panel. Some sites only accept a résumé uploaded by hand.

Autofill seems stuck

Click Cancel in the panel, refresh the page and try again.

Reporting a problem

Email support@jaos.ai and include:

  • Your browser and its version (for example, Microsoft Edge 140).
  • The extension version, shown on your browser’s extensions page.
  • The link to the job application page.
  • What you did, what you expected, and what happened instead.
  • Roughly when it happened, including your time zone.
  • The email address of your JAOS account.
  • A screenshot of the JAOS panel, if it helps.

Please don’t send passwords or personal documents.

See our Privacy Policy for how the extension handles your information.